No Danzig Legacy tonight!
Well I was really looking forward to enjoying a concert tonight but instead I got a horrible experience and had to send a nasty e-mail to Ticketfly, the ticket seller for the Congress Theater in Chicago. I think the e-mail explains everything, here's what I wrote:
Dear Ticketfly,
I just had a bad experience at the Congress Theater just prior to the Danzig Legacy show. Please let me explain...
I have been to several shows this summer, one at the Congress Theater and I have never had any issues involving my camera phone or my camera. I was always told as long as the camera is not a professional camera it would be ok. For this show, I didn't call because I didn't anticipate there being any problems or a change in policy. Of course, at the Congress Theater, the security said "absolutely no cameras" and to place them in your vehicle. In my situation, I did not drive, commuted via public transportation, and had no vehicle. Security said I could coat check my camera and backpack, however I do not trust coat checks in places that I do not know well. Therefore, I had no other choice but to request a refund which they did not even consider doing at the theater.
The woman working at the box office told me that I should have called and that I should have checked the website. However 30 minutes before arriving at the theater, I was in fact on the website looking for the time that the doors would open. I did not see any warnings about there being no cameras allowed or that there would be any coat checking cameras required. As of right now, 8:15pm local Chicago time, I see nothing on the Congress Theater's website nor on your website about cameras and there is nothing mentioned about calling for instructions. I did not like the fact that the woman at the box office apparently wanted me to just magically know that I should have called...like as if that is an actual possible option...to magically know things. At this point I demand that I be refunded based on the fact that there was no information on any of the websites nor on the ticket.
In my opinion, if policies are going to be changed at the last minute or changed for each show, I should be given the option to get refunded at the box office and leave with no incident. However, just posting the proper information ahead of time in a clear, easy to see place or perhaps sending out an e-mail would work.
If I do not get a response and a refund/credit in a reasonable amount of time, I will have no choice but to contact the Better Business Bureau and the local news. People should not have to play guessing games with Ticketfly or the Congress Theater about what policies will be enforced that day. I also apologize if this sounds harsh but the experience I had at the Congress Theater tonight was harsh and very unorganized. I was looking forward to enjoying the show.
Please contact me immediately. Thank you.
No one should have to go through this!
